Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, orprovided you have ordered several goods as part of a single order and they are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered a good that is delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Tipsy-Tech Games GmbH, Walter-Höfer-Weg 20, 46242 Bottrop, Phone No.: 01773461848, Email address: info@qr-pong.com) by means of a clear statement (z.B. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the delivery costs (except for the additional costs arising if you have chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.
You must return or hand over the goods to us without delay and in any case no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value is due to handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.
Exclusion orReasons for Expiration
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no influence; - for the delivery of newspapers, magazines, or illustrated magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To Tipsy-Tech Games GmbH, Walter-Höfer-Weg 20, 46242 Bottrop, Email address: info@qr-pong.com :
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notified on paper) - Date
(*) Delete as applicable.